Shipping Information

Where We Ship

We currently ship to:

  • United Kingdom (England, Scotland, Wales, Northern Ireland)
  • European countries

Other international destinations upon request — please contact us before placing your order.
Shipping Methods & Timeframes

We offer the following shipping options:

1. UK Delivery:

  • Standard Delivery:
     ⤷ Estimated delivery time: 2–4 business days
    ⤷ Carrier: Royal Mail
  • Express Delivery:
     ⤷ Estimated delivery time: 1–2 business days
    ⤷ Carrier: Royal Mail or DHL Express

2. Europe Delivery:

  • Standard Delivery:
     ⤷ Estimated delivery time: 7–13 business days
    ⤷ Carrier: Royal Mail or DHL
  • Express Delivery:
     ⤷ Estimated delivery time: 3–6 business days
    ⤷ Carrier: DHL Express

*Delivery timeframes refer to transit time after order processing.
Order Processing Time

We process and ship orders throughout the day, Monday to Friday, excluding UK public holidays.

  • Most orders placed before 2 p.m. are shipped the same day.
  • In some cases, processing may take 1–2 business days.

During high-volume periods (such as launches, holidays, promotions), please allow 4–5 business days for processing before dispatch.
Shipping Costs
  • UK standard shipping: £3.95
  • UK express shipping: £6.95
  • European shipping: calculated at checkout

For other international orders: contact us
Order Tracking

You will receive an email with your tracking number as soon as it’s generated.Depending on the carrier, it may take several hours for tracking updates to appear after the label is created.
Estimated Delivery Timelines
  • UK: 2–3 business days (not including processing time) — often faster
  • Europe: 7–13 business days depending on destination country

International: variable — please contact us before placing your order
Carrier Delays

Please note: We are not responsible for delays caused by the shipping carrier once your package has been dispatched.

Returns & Exchanges

Return Window

You may return eligible items within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations (2013).
Conditions for Return
  • Items must be unused, unopened, and in original packaging.
  • Return requests must be submitted via email before sending items back.
How to Return an Item
  1. Contact us and provide your order number and the reason for the return.
  2. We’ll provide the return address and instructions.
  3. Send the item back using a trackable shipping method.
Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item. You will receive a confirmation email once your refund has been processed.
Non-Returnable Items
  • Opened or used haircare products
  • Items marked as "final sale"

Faulty or Incorrect Items

General

If you receive a damaged or incorrect item, please contact us  within 48 hours of delivery indicate the order number and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item

We’ll resolve the issue promptly, including sending replacements or issuing a refund if necessary.

Legal Notice

General

Our policies comply with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Your statutory rights remain unaffected.